The Learning Leader Show With Ryan Hawk
Episode #275: Joe Navarro – The World’s #1 Body Language Expert (FBI Special Agent)
- Commonalities of sustaining excellence:
- They are exceptional observers
- They understand the needs, wants, desires, fears, and opportunities of themselves and others
- Strong attention to detail
- High levels of self and situational awareness
- “I don’t go where the puck is. I go where it’s going to be.” – Wayne Gretzky
- Some leaders can get mired in the mindless day to day actions. The great ones focus on what’s most important.
- Understanding non-verbals can lead to deep relationships.
- “One of the reasons we study non-verbals is so we can be empathetic.”
- Moving to The U.S. as an 8 year old refugee from Cuba — Joe could not speak the language, so it forced him to pay close attention to the non-verbal communication from his teachers and peers.
- The amazing focus of The Wright Brothers and how that led to their success
- Why the FBI called Joe when he was graduating from BYU
- “In the FBI, I was a paid observer. I detected when something was wrong with the person right in front of me.”
- How do we become what we are capable of?
- “It starts today. What are my limitations right now? Am I observing the things I should be observing?”
- “People are what’s most important. We have to be better observers.”
- “Education is a continuous process. I still see myself as a student.”
- “Curious people are usually exceptional.”
- “Communication is both reflexive and fluid.”
- Do not be cynical or expect people to lie. Treat everyone with a blank slate. Ask questions. Listen. Ask follow up questions…
- “I never assume to have all the facts. I want to hear what you have to say before I make a conclusion.”
- “Our job as leaders is to ask questions, not presume we know all the answers.”
- JFK vs Nixon debate:
- Why did the TV viewers think JFK won while the radio listeners thought Nixon won?
- JFK was tan, good looking, put makeup on, wore a tailored suit. Nixon had a cold, suit didn’t fit as well, didn’t wear makeup, he didn’t look as good as JFK.
- How we dress is important:
- “Everything is communicating something about us.”
- Winston Churchill — “He always rehearsed what he planned to say in a meeting.”
- Also think, “How can I say this in the fewest number of words?”
- Abraham Lincoln spoke for 2 minutes and 26 seconds for the Gettysburg Address. The speaker before him spoke for 2 hours. We remember people who can effectively be concise.
- “Choose each word carefully.”
- How an introvert can succeed at a networking event?
- “It’s a performance. Lead with curiosity. Ask questions. Get to know one person at a time.”
- Why joining The Learning Leader Circle is a good idea
- Use the “Get To Know You Document“
“When you ask someone for help, you’re giving them the opportunity to feel amazing.”
Episode 078: Kat Cole – From Hooters Waitress To President of Cinnabon
Episode 216: Jim Collins — How To Go From Good To Great
Episode 200: Keith Hawk & AJ Hawk — Showing Up, Doing The Work, Earning Trust, Helping Others, Winning The Super Bowl, Celebrating #200
Episode 234: Jocko Willink — Why Discipline Equals Freedom