AuthorRyan Hawk

Episode 203: Todd Rovak – Emotional Intelligence, Trust, Authenticity, Hiring The Right People

Episode 203: Todd Rovak – Emotional Intelligence, Trust, Authenticity, Hiring The Right People

 Todd Rovak is Managing Partner and Chief Executive Officer at Fahrenheit 212, and Chief Executive Officer of Capgemini Consulting North America. He is the architect behind the unique theory, capabilities and talent that drive the company’s innovation process. He oversees F212’s ability to predictably unlock growth on behalf of both Fortune 500 companies and institutional investors, and is responsible for the commercial impact of the company’s work.

Since joining Fahrenheit 212 in 2009, Todd has developed successful innovation pipelines across a wide array of industries, including financial services, payments, utilities, media, consumer electronics, CPG, technology and retail. His impressive track record led to Todd quickly becoming the firm’s youngest partner in 2011, and later taking on the role of Strategy Practice Lead. In 2013, Todd was named Managing Partner and is now tasked with leading the firm’s evolution and scale.

After graduating from the University of Pennsylvania summa cum laude and a Ben Franklin Scholar, Todd joined Goldman Sachs & Co. in a strategy role for the Investment Management Division. He then obtained his MBA from Harvard Business School before joining real estate private equity firm Tishman Speyer.

Episode 203: Todd Rovak – Emotional Intelligence, Trust, Authenticity, Hiring The Right People

Subscribe on iTunes  or Stitcher Radio

The Learning Leader Show

“As a manager, you are responsible for the success of people.”

In This Episode, You Will Learn:

  • Common themes of leaders who sustain excellence:
    • They know why they’re there
    • “They always have their eye on the why”
    • “They think about success often”
    • They understand their strengths and weaknesses
    • “Surround yourself with people who compliment your strengths/weaknesses”
  • How did Todd make a quick ascent to CEO?
    • There must be an opportunity and then you “must go like hell when that happens”
    • “I love the outcome, I love the impact we have”
    • “When coming up through the company, I always kept an eye on the overall strategy”
    • “Don’t focus on getting credit for the project.”
    • “Make sure your personal goals and company goals are aligned.”
  • How he does two separate CEO roles? — “Must surround yourself with people you trust”
    • “A strong WE”
  • Calendar/Time Management
    • All meetings are 15 minutes in length — This forces people to get to the point immediately
    • Week unfolds:
      • Front load all staff meetings by 1:00 Monday. Must be done by Monday afternoon — “What are the goals for the week?”
      • Having a chief of staff is important
      • Todd is an introvert and does not do back to back meetings all day.  Needs 30 minutes breaks every 3 meetings to think
      • “You said an important word… And that word is THINK”
  • “As a manager you are responsible for the success of people.” — Management means you have a responsibility for them
    • Must give feedback.  Feedback is a gift.  It’s generous to give feedback.
  • “There’s nothing easier than sharing credit.”
  • “Management is around understanding the differences in people, and getting the best out of them”
  • “Leadership is about painting a vision”
    • Lead with trust
    • Todd’s story of his first client engagement – FAILED… How his boss responded with trust was powerful — “I trust you”
  • When managing through a crisis… BE:
    • Clear
    • Calm
    • Credible
  • How sketch comedy can help you be a better leader
    • Bring your whole self to your job
    • Build emotional intelligence
  • Paying employees to take a class that has nothing to do with work (Learn a second language, guitar lessons, etc)
  • Hiring process:
    • “What are the first 5 things you read everyday?” — “Okay, now tell me the real answer. I want to learn about you, not what you think I want to hear”
      • “I want to hear them defend or support an argument.  It doesn’t matter what it’s about
  • Books to read: The Enders Game — Incredible story about getting the best out of people and creating teams
  • To be a Learning Leader? — “A process of building.  It’s a thing you do.”
    • “Time is a really expensive leader.” “Must always evolve and pick up lessons”

“What are the first five things you read everyday?” — Interview question Todd asks

Continue Learning:

You may also like these episodes:

Episode 078: Kat Cole – From Hooters Waitress To President of Cinnabon

Episode 071: Nate Boyer – Green Beret, Texas Football, The NFL

Episode 179: How To Sustain Excellence – The Best Answers From 178 Questions

Episode 107: Simon Sinek – Leadership: It Starts With Why

Did you enjoy the podcast?

If you enjoyed hearing Todd Rovak on the show, please don’t hesitate to send me a note on Twitter or email me.

Episode edited by the great J Scott Donnell

The Learning Leader Show is supported by Rhone.  Use the code “Hawkfor 15% off.  Rhone… premium activewear engineered with principle, performance and progress for the modern man.  Rhone builds clothing around 3 main tenants: Cutting-edge Performance, Premium Comfort, and Simplistic Style.

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Getting To Know You

“People Won’t Care How Much You Know Until They Know How Much You Care.”

When starting a new leadership role, it’s important to learn as much as much as possible about my team.  Before working to implement new plans and processes, my team needs to know that I care more about them as people than as an “FTE” or an “Employee.”  They are people who have hobbies, desires, and families to support outside of work.  I urge them to bring their whole selves to work and this “Getting To Know You” exercise helps do that.  I email this to each member of the team, ask them to fill it out, and then I fill one out for them.  I keep all of their answers in a Google Sheet and refer to it often.

In addition to doing this when I’m the new leader, I do it on a yearly basis. Teams change, new people join, etc…  The document evolves and is updated with new, more interesting questions as I go… I’d love to get your thoughts and additional questions to add to it.  Email me: Ryan@LearningLeader.com to discuss.

Here it is…

Name:

Mailing address:

Years of employment with the company:

Education and School(s):

What do you hope I do as a leader?

What do you want to change about our current processes?

What is your most important tool for figuring out what our clients want?

What would you like to be known for?

What inspires you?

What are your career goals?

Other than your family, what are you most grateful for?

What would your five closest friends say are your best qualities? (If you’re unsure, ask them):

What well-known people would you like to have dinner with?

What is the best piece of advice you’ve ever received?

What is your dream job?

What is your biggest fear?

What are your hobbies?

If you were asked to give a commencement speech, what would the title be?

What are some questions you ask to help truly understand how someone thinks?

Who do you admire most?

What book or books have impacted you the most?

What is your favorite quote?

What is your favorite documentary (or movie)?

What are your family member names & birth dates?

If you could be ANYWHERE in the world, where would you be right now? Who would you be with? And what would you be doing?

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Episode 202: Jenny Blake – Pivot – What Do You Do When Your Back Is Against The Wall?

Episode 202: Jenny Blake – Pivot – What Do You Do When Your Back Is Against The Wall?

Jenny Blake is an author, career and business strategist and international speaker who helps people organize their brain, move beyond burnout, and build sustainable, dynamic careers they love. She is the author of the Axiom Award-winning book PIVOT: The Only Move That Matters is Your Next One (Portfolio/Penguin Random House, September 2016), and Life After College.

After two years at a technology start-up followed by five years at Google in Training and Career Development, Jenny moved to New York City in 2011 where she has been running her own consulting business in the years since. Jenny combines her love of technology with her superpower of simplifying complexity to help clients pivot their career or business. Her motto: if change is the only constant, let’s get better at it.

Episode 202: Jenny Blake – Pivot – What Do You Do When Your Back Is Against The Wall?

Subscribe on iTunes  or Stitcher Radio

The Learning Leader Show

“What do you do when your back is against the wall?”

In This Episode, You Will Learn:

  • Common themes of leaders who sustain excellence:
    • Great listeners — Not just doing
    • Getting the right people in the right seats on the bus
    • Design thinking — Empathy interviews
  • Common problem with CEO’s? — They surround themselves with people who only agree with them and fear disagreeing with them
    • Requires listening and a culture shift
  • Why Jenny left Google
  • Taking a leave of absence to write a book — The impact that had on Jenny
  • FONT – “Fear Of Not Trying”
  • The process of uprooting her life and moving to NYC
  • What do you do when your back is up against the wall?
    • Think of a basketball player — “It’s not a 180… it’s a pivot.”
  • “High Net Growth Individuals” — People always looking to improve, grow, learn…
  • Advice to others — Don’t worry too much on a formal business plan or thinking too far in advance.  You can’t predict it.
  • 4 Stage Pivot Method:
    • Plant – Strengths
    • Scan – People, Skills, Projects, Target
    • Pilot – Test. Like a pilot episode of a TV show — 3 E’s – Enjoy, Expert, Expand
    • Launch
  • Taking measured risks — Great originals take measured risks (don’t have to “burn the boats”)
  • Mentors — “Friend-tors”
    • Don’t ask a mentor, “How can I help you?” — Come up with a list of ideas for them and give them away. Proactively help without them asking
  • “You can navigate uncertainty. We’re always doing this.”
  • Dealing with Imposter Syndrome
  • “Befriend your fear. It’s trying to help you based on old scripts.”
  • What % of your job do you dislike?
  • The importance of mediation — Headspace App
  • Gamification — Daily To Do List

“What does success look like a year from now?”

Continue Learning:

You may also like these episodes:

Episode 078: Kat Cole – From Hooters Waitress To President of Cinnabon

Episode 071: Nate Boyer – Green Beret, Texas Football, The NFL

Episode 179: How To Sustain Excellence – The Best Answers From 178 Questions

Episode 107: Simon Sinek – Leadership: It Starts With Why

Did you enjoy the podcast?

If you enjoyed hearing Jenny Blake on the show, please don’t hesitate to send me a note on Twitter or email me.

Episode edited by the great J Scott Donnell

The Learning Leader Show is supported by Rhone.  Use the code “Hawkfor 15% off.  Rhone… premium activewear engineered with principle, performance and progress for the modern man.  Rhone builds clothing around 3 main tenants: Cutting-edge Performance, Premium Comfort, and Simplistic Style.

CONTINUE

Episode 201: Peter Mallouk – #1 Financial Advisor In America: Creative Planning

Episode 201: Peter Mallouk – #1 Financial Advisor In America: Creative Planning

Peter Mallouk is the President and Chief Investment Officer of Creative Planning and affiliated companies.  Peter’s companies provide comprehensive wealth management services to its clients, including investment management, financial planning, charitable planning, retirement plan consulting, tax, and estate planning services.

Creative Planning provides wealth management services to high net worth clients, manages over $20 billion for clients in all 50 states and abroad, and has been featured twice as the #1 Wealth Management Firm in America by CNBC (2014 and 2015).  Peter also co-wrote (with Tony Robbins) the #1 Best-Seller Unshakeable: Your Financial Freedom Playbook.

Peter is featured in every eligible listing of Barron’s as one of the ‘Top 100 Independent Financial Advisors in America,’ and is the only advisor to have ever been featured at #1 for three consecutive years (2013-2015).  In every ranking since 2005, Peter is featured on Robb Report Worth Magazine’s list of the ‘Top 100 Financial Advisors’ in America (2007).  Peter is featured in Boomer Advisor as the ‘#1 Advisor in America for Baby Boomers’ (2008).  Creative Planning was featured in Forbes as one of the ‘Top 50 Financial Advisory Firms in America’ (2013), and Financial Times’ ‘Top RIA List’ (2015).  Creative Planning is also featured in Ingram’s magazines’ issues on ‘Best Places to Work’ and ‘Most Charitable Organizations.’

Episode 201: Peter Mallouk – #1 Financial Advisor In America: Creative Planning

Subscribe on iTunes  or Stitcher Radio

The Learning Leader Show

“I was not the greatest student, but I loved learning.” – Peter Mallouk on why he earned 4 undergrad degrees, an MBA, a JD, and a CFP

In This Episode, You Will Learn:

  • Common themes of leaders who sustain excellence:
    • Realize there is a recipe: Like baking a cake
    • Bring incremental value
    • Energy
    • Discipline to do it over and over and over
  • Why start his business?  Was uncomfortable just doing Estate planning and working with unethical people
  • Key to success
    • Great early hires helped propel Creative Planning
  • Time management tips
    • Focuses on doing what he enjoys most – Spending time with clients and employees, not pointless meetings
  • “My #1 job is to be the best option for our clients as an advisor.  I spend 99% of my time with clients and employees.”
  • “I loathe meetings and seminars”
  • Key to all of the awards?
    • “Money follows value” — In 2008/2009, people started looking for another financial advisor
  • “We are very good at taking someone good and help make them great”
  • Interview process:
    • They receive over 100 job applications per week
    • Resume screen all
    • Pick the 5 best and do a phone screen
    • Bring the best of those 100 (1 person typically) for an in person interview
    • Meet with 6 different people
    • Within the first 30 days, it still feels like an interview “We throw the ball and they better catch it, it’s hard.”
    • Qualities needed:
      • Education
      • Ability to be detail oriented
      • Great communicator
      • Must be task oriented (“We can’t make them be this, they need to have it”)
      • Make sure they can meet the clients needs
  • How the Tony Robbins relationship started — Peter informed Tony that he didn’t fully understand what he was talking about (in regards to money)
  • “Tony got pissed off and wrote Money: Master The Game…”
  • What to look for in a business?
    • “Find something that is idiot proof because at some point an idiot will be running the company”
  • The keys to look for in a financial advisor
    • Independent – Gets paid the same on every investment no matter what
  • What response has Peter received from other financial advisors?
    • “It has been negative.  I’m okay if they don’t like me.  I’m competing against them, I don’t expect us to all get along.”

Continue Learning:

You may also like these episodes:

Episode 078: Kat Cole – From Hooters Waitress To President of Cinnabon

Episode 071: Nate Boyer – Green Beret, Texas Football, The NFL

Episode 179: How To Sustain Excellence – The Best Answers From 178 Questions

Episode 107: Simon Sinek – Leadership: It Starts With Why

Did you enjoy the podcast?

If you enjoyed hearing Peter Mallouk on the show, please don’t hesitate to send me a note on Twitter or email me.

Episode edited by the great J Scott Donnell

The Learning Leader Show is supported by Rhone.  Use the code “Hawkfor 15% off.  Rhone… premium activewear engineered with principle, performance and progress for the modern man.  Rhone builds clothing around 3 main tenants: Cutting-edge Performance, Premium Comfort, and Simplistic Style.

CONTINUE

Episode 200: AJ Hawk & Keith Hawk – Showing Up, Doing The Work, Earning Trust, Helping Others, Winning The Super Bowl, Celebrating #200

Episode 200: AJ Hawk & Keith Hawk – Showing Up, Doing The Work, Earning Trust, Helping Others, Winning The Super Bowl, Celebrating #200

AJ Hawk  played 11 seasons in the National Football League. He was drafted by the Green Bay Packers fifth overall in the 2006 NFL Draft and he would later be voted a team captain by his teammates and win Super Bowl XLV with the team over the Pittsburgh Steelers.  In that same season he was selected to play in the Pro Bowl. He was also a member of the Cincinnati Bengals and Atlanta Falcons. He played college football at Ohio State, where he earned All-American honors twice and won the Lombardi Award as a senior.

Keith Hawk is a best-selling author, inspirational key-note speaker, and has led 950+(people) sales organizations for Fortune 500 companies over the course of his career. He is the model of sustained excellence.  To get a feel for his mindset towards doing the work and “showing up,” he said, “Our family has always believed in hard work, and things don’t just happen. You have to make them happen.”

For those who prefer to watch what it looks like when we record a podcast, you can do that for this one on YouTube.

Episode 200: AJ Hawk & Keith Hawk – Showing Up, Doing The Work, Earning Trust, Helping Others, Winning The Super Bowl, Celebrating #200

Subscribe on iTunes  or Stitcher Radio

The Learning Leader Show

“I’ve always been obsessed with being accountable to the people around me.  I have to be there for them.”

In This Episode, You Will Learn:

  • Common themes of great coaches/leaders:
    • A vividly clear picture of what success looks like
    • Mission/Vision — Habits built
    • Give coaching feedback
    • Look to help them “My success can only follow the success of others”
    • Show up — Be there
    • (AJ) They are authentic
    • Clearly communicate — Jim Tressel was great at this, never had to yell
  • Bad bosses/coaches:
    • When they don’t know what to do, they just yell
    • They lose the principle that their job is to help people
    • They only focus on numbers and not their people
  • Being retired
    • “It doesn’t mean what it used to”
    • “I now have the freedom to work on only what I want to…”
    • “I like not being on someone else’s schedule”
  • Key to quickly earning respect from peers?
    • “Be seen, not heard.”
    • “Be accountable to your peers/teammates. Always show up, be consistent.”
  • Must find a way to do the important “people” things and not just get caught up in the day to day tasks
  • What do you miss?
    • All of the people used to see daily
  • Micro-Coaching
    • The act of coaching others on the small details that lead to sustained excellence. The importance of doing this on a regular basis. Make it a habit
  • Thoughts as a parent
    • “My job to take you to the door, but it’s up to you to go through it and thrive.”
    • “You need to compete as much as possible… That creates adversity, which is healthy for a kid.”
    • (AJ) “I almost feel like we have to create adversity… We don’t want our kids to be spoiled.”
  • (To AJ) How will you handle it when your daughter Googles you and sees that you signed a 36 million dollar contract?
  • Creating appreciation for your kids — Making them earn what they get
    • Recommend your kids spend time around those are who less fortunate so they know how lucky they are
  • What do you hope others say about you?
    • (Keith) – “That I helped them.”  “My success can only follow the success of others.”  “That I was full of integrity, honest, trustworthy.”
    • (AJ) – “Accountable to others, that I was a guy who made other people feel good.  That they never had to question me and whether I would be where I was supposed to be.  That I showed up.”
  • When people say “Man, it must be sad that AJ is done with football!” — Not the case at all.  So grateful that it happened.
    • “Don’t cry because it’s over.  Smile because it happened.”

“Always be there.  Show up. Don’t delegate important tasks, be there.  Don’t say no if you can say yes.  You have to earn trust.”

Continue Learning:

You may also like these episodes:

Episode 078: Kat Cole – From Hooters Waitress To President of Cinnabon

Episode 071: Nate Boyer – Green Beret, Texas Football, The NFL

Episode 179: How To Sustain Excellence – The Best Answers From 178 Questions

Episode 107: Simon Sinek – Leadership: It Starts With Why

Did you enjoy the podcast?

If you enjoyed hearing AJ Hawk and Keith Hawk on the show, please don’t hesitate to send me a note on Twitter or email me.

Episode edited by the great J Scott Donnell

The Learning Leader Show is supported by Rhone.  Use the code “Hawkfor 15% off.  Rhone… premium activewear engineered with principle, performance and progress for the modern man.  Rhone builds clothing around 3 main tenants: Cutting-edge Performance, Premium Comfort, and Simplistic Style.

CONTINUE