AuthorRyan Hawk

Episode 236: Brian Scudamore – CEO of 1-800-GOT-JUNK: How To Scale A Business

Episode 236: Brian Scudamore – CEO of 1-800-GOT-JUNK: How To Scale A Business

Brian started his business in Vancouver, Canada at the age of 18, and later went on to franchise 1-800-GOT-JUNK? as a way to expand operations. Today, 1-800-GOT-JUNK? has 1000 trucks on the road throughout some 180 locations in Canada, the United States, and Australia.

Brian has received wide recognition in the media and business community. 1-800-GOT-JUNK? has celebrated appearances on the highly-acclaimed Undercover Boss Canada, Dr. Oz, Dr. Phil, CNN, ABC Nightline, the Today Show, The Hour with George Stroumboulopoulos, and the View. His story has been told in Fortune Magazine, Business Week, New York Times, Huffington Post, and Wall Street Journal, to name a few. 1-800-GOT-JUNK? is currently the starring junk removal attraction on the hit A&E reality show, Hoarders.

Brian has brought his entrepreneurial success story to many conference stages, including the Fortune Small Business Magazine’s national conference. A strong believer in personal and professional development, Brian graduated from MIT’s four-year Birthing of Giants program, and has subsequently completed several years of MIT’s BOG’s alumni program, Gathering of Titans. He is also a participant in a nine-year executive education program at Harvard University through YPO Presidents’ University. (from 1800gotjunk.com)

Episode 236: Brian Scudamore – CEO of 1-800-GOT-JUNK: How To Scale A Business

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The Learning Leader Show

“I don’t know if you can live the full potential if it’s a side hustle. You need to give maximum effort.”

Show Notes:

  • Commonalities of leaders who sustain excellence:
    • Focus – All in, not a side hustle
    • Faith – Belief in self, clear vision
    • Effort – Discipline
  • Why we all need an “MBA” — A “Mentor Board of Advisors”
  • Fred DeLuca — Subway founder – He never took his eye off the prize. He struggled and kept going. 32 stores in 12 years.
  • Are entrepreneurs born or made?
    • Brian started a carwash as a kid.  He sold candy in his dorm room
  • Creativity as a Dad — Always build things with your kids and watch them grow together (ie. a garden)
  • Why did he start 1-800-GOT-JUNK?
    • Needed money for college… Initially called it “The Rubbish Boys”
  • Brian learned more about running a business from actually doing it than he did in school
  • The amazing story of Brian’s dad “falling out of his chair” when he told me he was leaving school to run the business full time
    • “It couldn’t be a side hustle.”  The need for maximum effort to be successful
  • How Brian views opportunities
    • And where he thinks of new ideas to create more businesses
  • The importance of going on walks
  • Meeting outdoors in Vancouver — “Get your muscles moving”
  • Morning routine — Get up at 5:55
    • Power hour
    • Focus on self
    • Exercise
    • Study French, Italian (other languages)
    • Spend moments learning before the kids wake up
  • Side hustle — “I don’t know if you can live the full potential if it’s a side hustle. You need to give it full effort. Imagine the possibility if they quit their job”
  • Philosophy on sales? Mentor Jack Daly — “Ask questions and listen”
  • How he got his first 100 customers
  • “I have the best job in the world for me”
  • Brian’s hiring process
  • Why he fired his entire team of 11 at one point — They didn’t have the right attitude
  • “Everyone must pass the beer and bbq test” — “You have to want to have a beer and eat bbq with them”
    • “I want friendly, ambitious, passionate, optimistic people.”
    • “Hire for attitude, train for skill”
    • Brian is the “culture” interviewer
  • Cameron Herold — Best man in his wedding, previous business partner.  Brian shares why he had to fire him. “You cannot have 2 “fire, ready, aim” type of people.”
  • The process of making mistakes on his path to hiring the right team
  • The need for Erik Church as the COO — He is an executor.  They are a great yin and yang
    • Take a sheet of paper and write down what you enjoy doing and what you’re good at.  Also write what you don’t like doing and you’re bad it.  Find the person to fill those gaps.  Erik does that for Brian
    • How to handle disagreements?
  • Birthing of giants – MIT — Annual learning, monthly call
  • The importance of being a lifelong learner, be curious, ask questions
  • Book to read, The E-Myth by Michael Gerber

“I hire friendly, ambitious, passionate, optimistic people. Hire for attitude, train for skill.”

Social Media:

More Learning:

Episode 078: Kat Cole – From Hooters Waitress To President of Cinnabon

Episode 216: Jim Collins — How To Go From Good To Great

Episode 179: How To Sustain Excellence – The Best Answers From 178 Questions

Episode 107: Simon Sinek – Leadership: It Starts With Why

CONTINUE

Episode 235: Dr. Gay Hendricks – How To Make The Big Leap

Episode 235: Dr. Gay Hendricks – How To Make The Big Leap

Gay Hendricks, Ph.D., has been a leader in the fields of relationship transformation and bodymind therapies for more than 45 years. After earning his Ph.D. in counseling psychology from Stanford, Gay served as professor of Counseling Psychology at the University of Colorado for 21 years. He has written more than 40 books, including bestsellers such as Five Wishes, The Big Leap and Conscious Loving (co-authored with his co-author and mate for more than 35 years, Dr. Kathlyn Hendricks), both used as a primary text in universities around the world. In 2003, Gay co-founded The Spiritual Cinema Circle,which distributes inspirational movies and conscious entertainment to subscribers in 70+ countries.

Gay has offered seminars worldwide and appeared on more than 500 radio and television shows, including OPRAH, CNN, CNBC, 48 HOURS and others. In addition to his work with The Hendricks Institute, Gay is currently continuing his new mystery series that began with The First Rule Of Ten.

Episode 235: Dr. Gay Hendricks – How To Make The Big Leap

Subscribe on iTunes  or Stitcher Radio

The Learning Leader Show

“The money became an effortless byproduct of doing what I love”

Show Notes:

  • Commonalities of leaders who sustain excellence:
    • Openness to learning
    • Great listener
    • They do not waste time being defensive
  • The makeup of insecure people who won’t learn = Fear. A bug –> You poke it, it curls towards the center.  They are scared.  We have the same nervous system from many years ago
    • Must acknowledge the fears — “Don’t try to out argue them or “out-facts” them”
    • “Speak to your shared fears” when scared
    • The 4 things we do when scared:
      • Fight
      • Runaway
      • Freeze
      • Space out
    • Fear tries to take us out of the moment
  • His story of going on the Oprah show — “Being on Oprah was like having 10 shots of espresso”
  • What is the upper limit problem? A point in success/happiness — if you go past the point of it, you do something to knock yourself down.  Fears keep people locked in certain zones
  • The 4 Operating Zones
    • Zone of incompetence
    • Zone of competence
    • Zone of excellence
    • Zone of Genius
  • Most love to do? “Living full time in the zone of genius”
  • Why you should start with “10 minutes of what you most love to do” — Then continually bump that time up
  • Making the leap — Freedom, pressure. Stand up, walk your talk.  So rewarding, but can you make money?
    • “The money became an effortless byproduct of doing what I love”
  • Walk quietly and with passion… Auspicious things happen
  • Life rewards expression of true genius
  • Early 90’s, Gay spent 30% of time in his genius zone, then 50%, then 70%, now 90% of time is spent in his zone of genius
  • His zone of genius? “Be a model of creativity.  Explain complicated things in a simple way.”
    • Oprah called it “Learning to love yourself”
  • Creativity – Conscious loving ever after — How to access more creativity? Every day after 50 is a choice between creativity and stagnation. Move, play, create new ideas.  At age 65, Gay started lifting weights.  Must keep moving your body
  • He wrote his first mystery novel at age 65 (Wow!)
  • He just sold the mystery series to Netflix to turn it into a television series
    • It’s never too late to start accessing new paths of creativity
    • Put your mind on how to create more
  • Learning Leader = “Commitment to learn from the moment”

“Life rewards expression of true genius.” 

Social Media:

More Learning:

Episode 078: Kat Cole – From Hooters Waitress To President of Cinnabon

Episode 216: Jim Collins — How To Go From Good To Great

Episode 179: How To Sustain Excellence – The Best Answers From 178 Questions

Episode 107: Simon Sinek – Leadership: It Starts With Why

CONTINUE

Episode 234: Jocko Willink – Why Discipline Equals Freedom

Episode 234: Jocko Willink – Why Discipline Equals Freedom

Jocko Willink is a decorated retired Navy SEAL officer, author of the book Extreme Ownership: How U.S. Navy SEALs Lead and Win, and co-founder of Echelon Front, where he is a leadership instructor, speaker, and executive coach. Jocko spent 20 years in the U.S. Navy SEAL Teams, starting as an enlisted SEAL and rising through the ranks to become a SEAL officer. As commander of SEAL Team Three’s Task Unit Bruiser during the battle of Ramadi, he orchestrated SEAL operations that helped the “Ready First” Brigade of the US Army’s First Armored Division bring stability to the violent, war-torn city.Task Unit Bruiser became the most highly decorated Special Operations Unit of the Iraq War. Jocko returned from Iraq to serve as Officer-in-Charge of training for all West Coast SEAL Teams. There, he spearheaded the development of leadership training and personally instructed and mentored the next generation of SEAL leaders who have continued to perform with great success on the battlefield.

During his career, Jocko was awarded the Silver Star, the Bronze Star, and numerous other personal and unit awards. In 2010, Jocko retired from the Navy and launched Echelon Front with Leif Babin where he teaches the leadership principles he learned on the battlefield to help others lead and win. Clients include individuals, teams, companies, and organizations across a wide-range of industries and fields. (from JockoPodcast.com)

Episode 234: Jocko Willink – Why Discipline Equals Freedom

Subscribe on iTunes  or Stitcher Radio

The Learning Leader Show

“As the leader, you are responsible for EVERYTHING that happens in your organization.”

Show Notes:

  • Commonalities of leaders who sustain excellence:
    • Humility
    • Constantly looking to improve
    • Learning
    • Willing and able to take criticism
  • Incredible story of a mutiny within the ranks because of a platoon commander’s ego
  • Way Of The Warrior Kid – The message for children
    • Be humble
    • Don’t give up
    • Work hard
  • Ramadi — The epicenter, insurgency in Iraq
    • The confusion/fog of war
  • A firefight… Between friendly forces: Who’s at fault?
  • Jocko took ownership – “As the leader, I’m responsible for everything that happens on that field. It wasn’t your fault, it’s mine.”
  • “If you make a mistake, you must own it.”
  • Owning the mistakes created confidence and trust with Jocko’s boss
  • How do you handle a bad boss?
    • Make them look good
    • Ask for feedback, advice, ask for their approval, build them up
    • Isn’t that manipulation? “Yes…”
  • “It’s not just what you preach, it’s what you tolerate.”
  • Decentralized command — Empowering junior leaders to make important decisions. Front line leaders must be empowered. Why? Speed
    • Being empowered as a quarterback to call an audible — Why this was an optimal way for us to attack a defense and ultimately win games. The coaches needed to trust and empower me to do this
  • Are leaders born or made?
  • Characteristics of great leaders?
    • They take complex things and simplify them
    • They are articulate
    • They are loud (seems strange, but it’s true for military leaders and a quarterback)
  • How much can you learn?  You must detach emotion, and be decisive.
  • Why wake up at 4:30 am? “It is time for me to own, it’s before everyone else is awake”
  • Favorite part of work? – Podcasting and working with companies
  • How has Jocko created this lifestyle? — Many years of consistent, sustained work
    • “Discipline Equals Freedom.”
  • His discipline for many years has helped him create a lifestyle that he loves

“It’s not just what you preach. It’s what you tolerate.”

Social Media:

More Learning:

Episode 078: Kat Cole – From Hooters Waitress To President of Cinnabon

Episode 216: Jim Collins — How To Go From Good To Great

Episode 179: How To Sustain Excellence – The Best Answers From 178 Questions

Episode 107: Simon Sinek – Leadership: It Starts With Why

CONTINUE

Episode 233: Gretchen Rubin – How To Be Happy

Episode 233: Gretchen Rubin – How To Be Happy

Gretchen Rubin is the author of several books, including the blockbuster New York Times bestsellers, Better Than BeforeThe Happiness Project and Happier at Home. She has an enormous readership, both in print and online, and her books have sold almost three million copies worldwide, in more than thirty languages. Fast Company named Gretchen Rubin to its list of Most Creative People in Business, and she’s a member of Oprah’s SuperSoul 100.

She’s been interviewed by Oprah, eaten dinner with Daniel Kahneman, and walked arm-in-arm with the Dalai Lama.

Gretchen Rubin started her career in law and was clerking for Supreme Court Justice Sandra Day O’Connor when she realized she wanted to be a writer. She lives in New York City with her husband and two daughters.

Episode 233: Gretchen Rubin – How To Be Happy

Subscribe on iTunes  or Stitcher Radio

The Learning Leader Show

“What do I want from my life? I want to be happy. How can I be happier?”

Show Notes:

  • Commonalities of leaders who sustain excellence:
    • They are self aware
    • They are happy and healthy and figured themselves out
  • Better Than Before — How to create great habits
  • “I can’t have a little.  I either have none or a lot.”  — Needed to abstain from things like that (sugar)
  • Think — “What do I want from my life?” “I want to be happy…” She then went to the library to study. Did a deep dive on happiness
    • What are the keys to happiness?
    • Every month (for a year), she created a theme for the month: 3-5 concrete resolutions she could measure to make herself happier
  • Aim higher — “Enjoying the fun of failure” — Starting a blog. Initially worrying that nobody would read it. “It’s okay to fail.”
  • How can you buy happiness?
  • How to be grateful for what you have… Both experiences and possessions
  • Bill Gates takes “think weeks” — Why we all should do this
  • Warren Buffett can buy anything he wants… But he cannot buy time
  • Gretchen describes her typical day
  • The Four Tendencies (Personality Profiles) — How you respond to expectations
    • Upholders – Respond readily to both outer expectations and inner expecations
    • Questioners – Question all expectations; they meet an expectation only if they believe it’s justified, so in effect they respond only to inner expectations
    • Obligers – Respond readily to outer expectations but struggle to meet inner expectations
    • Rebels – Resist all expectations, outer and inner alike
  • A live role play between Gretchen and me describing which tendency we inhibit and why we are different
  • Questioner vs Upholder – An upholder wants to always follow the rules (Gretchen)… A questioner (me) thinks differently
  • Gretchen’s advice – Get clarity on who you are, your personality profile, and how you respond to expectations
    • Questioner – Why are you doing this? Know who, what when, why?
    • Obliger – Go beyond. Let’s both commit. Find outer accountability. Take action
    • Rebel – Freedom, choice. “I want my voice heard.”Influence change

“Less Advice. More Curiosity.”

Social Media:

More Learning:

Episode 078: Kat Cole – From Hooters Waitress To President of Cinnabon

Episode 216: Jim Collins — How To Go From Good To Great

Episode 179: How To Sustain Excellence – The Best Answers From 178 Questions

Episode 107: Simon Sinek – Leadership: It Starts With Why

Episode edited by the great J Scott Donnell

CONTINUE

Episode 232: It’s Time To Go ALL IN (With Doug Meyer & Greg Meredith)

Episode 232: It’s Time To Go ALL IN (With Doug Meyer & Greg Meredith)

“Here’s the issue: If you’re going to pursue a low odds game, the reality is that at some point the odds will go to zero if you don’t commit fully. You’re never going to get across that chasm if you’re going to keep yourself tethered to one side.” Jim Collins gave me that advice on Episode #216 .

I’ve fired a lot of bullets over the past three years building this platform while working a full time job at a big international corporation. The purpose of this episode is to announce that I have left my full time job to pursue my passion: This show, speaking, consulting, helping business leaders, on a full time basis. It’s time for me to go All In.

The featured leaders tonight are two of my business partners (and friends), Doug Meyer and Greg Meredith.  Doug Meyer is one of the founding partners of Brixey & Meyer.  In his role as Managing Director, Doug serves as a trusted business advisor to Business Owners, CEOs, CFOs and Boards of Advisors, driving value and accountability.  Greg Meredith runs Brixey & Meyer’s Business Advisory Services team, which helps clients with strategic planning, project management, sales strategy, business process and system optimization and more.  I am bringing The Learning Leader brand to Brixey & Meyer full time to run the Leadership Advisory Services team.  In addition to the podcast, I’ll be focused on helping clients be more effective leaders, managers, and coaches.  This is done through: consulting projects, 1 on 1 coaching, leadership circles (Mastermind groups), creating written content (book and articles online), and much more.  I could not be more excited to get started!

Episode 232: It’s Time To Go ALL IN (With Doug Meyer & Greg Meredith)

Subscribe on iTunes  or Stitcher Radio

The Learning Leader Show

“Following your genuine intellectual curiosity is a better foundation for a career than following whatever is making money right now.” – Naval Ravikant

Show Notes:

  • 3:06 – My career, what I’ve done, why I haven’t named the companies I’ve worked for, who has supported this, who hasn’t.
  • 5:05 – Why I’m making this move to do it full time, the first lunch I had with Doug, the impact that lunch had on me, how long this has been in the works, advice that was given to me… The phone call I made to my wife Miranda after that meeting informing her of what I wanted to do…
  • 6:40 – The exercise that Doug and I did — “Write down everything you love to do… And write down the things people have paid for.  Let’s build the business based on that information.” — The dream job scenario
  • 8:03 Doug sharing why Brixey & Meyer is different from other firms and why… – The values: Having fun, providing value, passionate, driver of change, accountability, responsibility to the people of the firm
  • 10:01 Doug sharing how The Learning Leader Show has positively impacted his life
  • 11:48 – Greg describing The Business Advisory Practice he leads at Brixey & Meyer
  • 12:07 – How Brixey & Meyer evolves and adapts — Taking it to another level
  • 13:02 – Why I decided to leave my job as VP of Sales at a large international company
  • 14:09 – Finding a way to love what you do everyday
  • 14:44 – “Following your genuine intellectual curiosity is a better foundation for a career than following whatever is making money right now.” – Naval Ravikant
  • 16:24 – The scary part about making this change — Side hustle to full time job creates a lot of pressure
  • 16:56 – The incredible support from all of the people at Brixey & Meyer
  • 17:47 – Why I’m motivated by people who believe in me… And my desire to prove them right
  • 18:52 – “You’re work is going to fill a large part of your life… And the only way to be truly satisfied is to do what you believe is great work.  And the only way to do great work is to love what you do.” – Steve Jobs
  • 19:34 – The biggest challenge for Doug (managing my expectations)
  • 20:25 – Doug describing that this was an opportunistic hire… Not something they were looking for, but why it was a no brainer when the opportunity arose
  • 21:52 – The day to day actions – Helping leaders be more effective. Keynote speeches, leadership circles (Mastermind groups), Consulting projects, producing podcasts, creating content (books, online courses/articles), and much more
  • 25:18 – Doug and Greg describing their current leadership circles and why they’ve been so effective (and will continue to be)
  • 27:53 – The power in the peer to peer learning model that is created from Leadership Circles
  • 29:22 – Rapid fire questions (for Ryan):
    • Dream guest? Elon Musk
    • Favorite thing to do with my daughters? Coach their sports teams
    • Learn more from success or failure? I remember my failures more, but I try to learn from both
    • Most impactful book in the last 12 months? The Wright Brothers by David McCullough
    • Favorite episode? #078 With Kat Cole
  • 33:13 – Rapid fire questions (for Doug):
    • Favorite episode of The Learning Leader Show? #200 With Keith Hawk & AJ Hawk
    • Smartest person in the Meyer family? Daughter, Jocelyn Meyer
    • Are you a Visionary or Integrator? Tough question. People think of him more as an integrator
    • Best Advice: From Bill Matthews – “I was frustrated with team members.” And Bill said, “Doug, it’s not them, it’s you.”
  • 36:37 – How will you define success? “Success is fun. I want this to be fun. We are going to add value, make an impact, and be agile.”
  • 38:38 – The phone call I made to Doug when he thought I was turning him down…
  • 39:06 – Why 99 out of 100 people would not have left the corporate job to do this?  Doug’s thoughts… And why I did.
  • 40:35 – Defining your personal hedgehog
  • 41:46 – The unique qualities I will bring to this role — What’s different from books or articles
  • 45:54 – How I define the makeup of a great leader… The qualities they possess
  • 48:03 – “The path to fulfillment in life, to emotional satisfaction, is to find what really excites you and channel your all into it.” – Rich Roll
  • 49:01 – Doug describing his beliefs: Energy, Passion, Fun
  • 49:26 – Why Doug wanted me to be part of his business — Natural curiosity, thought provoking questions, attitude, helping others
  • 51:06 – What’s most important — To find your WHO
  • 51:47 – The story Doug shared that created an emotional and powerful moment… And convinced me to say, “Yes, I am doing this, I want to work with a guy who possesses this much integrity, honesty, and love.”
  • 55:28 – Doug’s excitement to unleash the potential for what we can do
  • 56:45 – Acknowledging how instrumental Greg has been in the growth of The Learning Leader brand over the last three years. His honest feedback and mentor-ship has been incredible
  • 58:28 – One of my favorite artists, Tom Petty said “It’s time to move on, it’s time to get going. What lies ahead I have no way of knowing… But under my feet, baby, grass is growing, it’s time to move on, it’s time to get going.”

“Your work is going to fill a large part of your life… And the only way to be truly satisfied is to do what you believe is great work.  And the only way to do great work is to love what you do.” – Steve Jobs

Social Media:

More Learning:

Episode 078: Kat Cole – From Hooters Waitress To President of Cinnabon

Episode 216: Jim Collins — How To Go From Good To Great

Episode 179: How To Sustain Excellence – The Best Answers From 178 Questions

Episode 107: Simon Sinek – Leadership: It Starts With Why

This episode was produced by Chad Michael Snavely

CONTINUE